Returns and Refunds

How to return a product?

Contact +974 5062 5909 / +94 77 777 7306, inform about the product you want to return, the order numbers, and reason for return, Then we would guide you to easily return the product without any issues.

Or Send a message with details of product to be returned, order number, reason for return on the contact form of website with subject named: Return of products. Then we would guide you to easily return the product without any issues.

Returns Policy

If your item is damaged, defective, incorrect or incomplete at the time of delivery, please send a return request within 7 days from the date of delivery.

We acknowledge a change of mind for certain categories: Men’s Fashion, Women’s Fashion, Bags, Shoes. Women’s intimate clothes, men’s interior wear, swimwear, jewellery, watches, shoe, cosmetics are exceptions.

For device related issues after usage or the expiration of the return window, brand warranty could be given. For seller warranty, please contact the seller. Contact the brand with the details provided in invoice.

Conditions of return

The product must be unused, unworn, unwashed and clean of any defects. It is possible to wear fashion items to see if they fit and are still considered unworn.

The original tags, user manual, warranty cards, freebies and accessories must be included with the product.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of My Choice packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Return policy per category

Clothing, Apparel, Bags, Shoes & Accessories

  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Jewellery & Watches, Women’s Intimate Apparel & Men’s Inner wear

  • 7 Days
  • Return and refund
  • Not eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Beauty, Personal Care & Health

  • Non-returnable

Hair Removal & Electronic Accessories

  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For device-related issues after usage please contact the brand warranty provider directly

Clothing, Apparel & Shoes

  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Luggage & Suitcase

  • 10 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Outdoor equipment, Fitness equipment

  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For device-related issues after usage please contact the brand warranty provider directly

Supplements

  • Non-returnable

Clothing, Apparel & Shoes

  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Toys & Games, Baby Care & Hygiene

  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For device-related issues after usage please contact the brand warranty provider directly
  • 7 Days
  • Return and refund
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For device-related issues after usage please contact the brand warranty provider directly

Reasons for returning a product

  • Product is damaged
  • Product is incorrect or incomplete
  • Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) -eligible for selected products only

Refund policy

  • If your product is eligible for a refund, you will be refunded. The shipping fee is refunded along with the amount paid for your returned product.
  • Once we have received your product and it has undergone a quality control (2 working days), the refund will be made within 4-5 working days through bank deposit
Total Views: 2 ,
Navigation

My Cart

Close
Viewed

Recently Viewed

Close

Great to see you here !

A password will be sent to your email address.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Already got an account?

Quickview

Close

Categories

Currency
QAR Qatari riyal